Frequently Asked Questions
Find answers to frequently asked questions about PhytoGreen Solutions, including our services, consultations, eligibility, legalities, and delivery.
About PhytoGreen Solutions
Yes. PhytoGreen Solutions is committed to providing quality healthcare services. Our practitioners are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and adhere to all relevant Therapeutic Goods Administration (TGA) guidelines.
PhytoGreen Solutions is a multi-disciplinary online clinic portal making it easier for patients to access alternative therapies from anywhere in Australia. We offer accessible and convenient healthcare, striving to provide personalized care tailored to individual needs. Our wholistic methodology focuses on comprehensive well-being. We offer telehealth consultations, allowing you to connect with our practitioners from the comfort of your own home, Australia-wide.
Absolutely. PhytoGreen Solutions is a fully remote healthcare provider. You can access our telehealth services from anywhere in Australia.
We encourage you to visit our website at https://phytogreensolutions.com/ to learn more about the services we offer. We recommend booking a consultation with one of our practitioners to discuss your specific needs and determine if our services are right for you.
PhytoGreen Solutions takes a holistic approach to healthcare, recognizing that well-being encompasses more than just medical consultations. We strive to connect our patients with a comprehensive network of support services, going beyond traditional telehealth platforms. Our patients have access to a diverse range of allied health professionals, community nursing services, and support workers, including:
• Allied Health Professionals: Physiotherapists, Occupational Therapists, Osteopaths, Podiatrists, Myotherapists, Masseuses, Psychologists, Behavioural Support Practitioners, and Speech Pathologists.
• Community Nursing: Nurse Practitioners, Registered Nurses, Endorsed Enrolled Nurses, and Mental Health Nurses.
•Support Workers: Alcohol and Other Drug Workers, Social Workers, Youth Workers, and Mentors.
We believe that integrating these services allows us to provide more comprehensive and personalized care, addressing the diverse needs of our patients. We aim to be a central hub connecting individuals with the right professionals to support their overall health and well-being.
• Allied Health Professionals: Physiotherapists, Occupational Therapists, Osteopaths, Podiatrists, Myotherapists, Masseuses, Psychologists, Behavioural Support Practitioners, and Speech Pathologists.
• Community Nursing: Nurse Practitioners, Registered Nurses, Endorsed Enrolled Nurses, and Mental Health Nurses.
•Support Workers: Alcohol and Other Drug Workers, Social Workers, Youth Workers, and Mentors.
We believe that integrating these services allows us to provide more comprehensive and personalized care, addressing the diverse needs of our patients. We aim to be a central hub connecting individuals with the right professionals to support their overall health and well-being.
About Bookings
No referral is necessary. You can easily book your appointment online via our website.
We offer flexible appointment scheduling and strive to accommodate your needs. You can book appointments online through our patient management system, Halaxy. Please note that online booking closes 2 hours before the appointment time. If online booking is closed, you can call PhytoGreen Solutions at 1300 908 142 or email us at enquiries@phytogreensolutions.com to inquire about same-day appointments or to be added to a waiting list.
Yes, you can reschedule your appointment. We appreciate as much notice as possible. Please contact our team to reschedule.
We require 24 hours' notice for cancellations. Cancellations made less than 24 hours before the appointment time will incur a full cancellation fee. Cancellations made with more than 24 hours' notice are free of charge. We are happy to reschedule your appointment to a more convenient time.
Please contact our team directly to cancel your appointment.
You can rebook your consultation online via our website or by contacting our team.
We offer consultations to both Medicare patients and private patients.
You can book a consultation online via our website or by contacting our team.
About Consultations and Ongoing Care
PhytoGreen Solutions provides telehealth consultations, offering convenient access to healthcare from anywhere in Australia.
Our consultation process involves an initial assessment and then follow-up consultations. We adhere to all TGA requirements, which currently mandate follow-up consultations at the 1-month, 3-month, and 6-month marks after the initial consultation.
Payment information will be provided to you when you book your appointment.
We are committed to providing ongoing support to our patients. Details about ongoing support will be discussed during your consultations.
• Medicare Patients: We offer consultations under the Medicare Benefits Scheme (MBS). Patients will receive an 85% rebate from Medicare, and there will be a small out-of-pocket fee.
• Concession Card Holders: We bulk bill consultations to Medicare with no out-of-pocket charges for all holders of a Commonwealth-issued Health Card, Veterans Card, or Seniors Health & Pensioner Concession Card.
• Private Patients: The cost of the initial consultation is $129. Review consultations with a prescriber are $99 per consultation. Nursing follow-up consultations are $59 per consultation.
• Concession Card Holders: We bulk bill consultations to Medicare with no out-of-pocket charges for all holders of a Commonwealth-issued Health Card, Veterans Card, or Seniors Health & Pensioner Concession Card.
• Private Patients: The cost of the initial consultation is $129. Review consultations with a prescriber are $99 per consultation. Nursing follow-up consultations are $59 per consultation.
Yes, follow-up consultations are required as part of your ongoing care and are subject to the applicable fee. These follow-ups are essential for monitoring your progress and ensuring the effectiveness of your treatment plan, as per TGA requirements.
Follow-up consultations are essential for ongoing care, treatment evaluation, and compliance with TGA guidelines.
Ongoing costs will vary depending on individual needs and treatment plans. These will be discussed with you during your consultations.
Please contact our team via phone or email for any general inquiries.
Yes, you must be 18 years or older to consult with our practitioners.
Insurance & Benefits
Yes, PhytoGreen Solutions offers consultations under the Medicare Benefits Scheme (MBS).
It is best to contact your health insurance provider directly to inquire about their coverage policies for telehealth consultations.
About Concessions
If you hold a Commonwealth-issued Health Card, Veterans Card, or Seniors Health & Pensioner Concession Card, you will be bulk billed for consultations under Medicare.
Consultations are bulk billed for concession card holders.
We accept Commonwealth-issued Health Cards, Veterans Cards, and Seniors Health & Pensioner Concession Cards.
If you have any questions or would like to learn more about PhytoGreen Solutions, please don't hesitate to contact us.
Email: enquiries@phytogreensolutions.com
Phone: 1300 908 142
Head Office: Melbourne 3000
Operating Hours: Monday - Friday: 8:00 AM - 7:00 PM
We are here to assist you!
Email: enquiries@phytogreensolutions.com
Phone: 1300 908 142
Head Office: Melbourne 3000
Operating Hours: Monday - Friday: 8:00 AM - 7:00 PM
We are here to assist you!
Pricing
At PhytoGreen Solutions, we believe in transparent and accessible healthcare. Our pricing structure varies depending on the type of service and your individual circumstances.
- Medicare Patients: We offer consultations under the Medicare Benefits Scheme (MBS). This means you'll receive a rebate from Medicare, and depending on the MBS item number used for your consultation, there might be a small out-of-pocket cost (gap fee) that you'll need to cover. For a full breakdown of MBS item numbers and associated costs, please refer to our detailed pricing guide here.
- NDIS Participants: We provide services to NDIS participants in line with the NDIS Pricing Arrangements and Price Limits. We offer a range of support coordination, allied health, community nursing, and other support services. For detailed pricing information related to your specific NDIS plan, please refer to our comprehensive price guide here.
- Private Patients (Non-Medicare, Non-NDIS): Our fees for private patients are as follows:
- Initial Consultation: $129
- Review Consultation with a Prescriber: $99
- Nursing Follow-Up Consultation: $59
- Concession Card Holders: We bulk bill consultations to Medicare for all holders of a Commonwealth-issued Health Card, Veterans Card, or Seniors Health & Pensioner Concession Card.
Didn't find your Answer here?
If you have further questions not covered in this FAQ section, feel free to contact our friendly team through our online enquiry form, and we'll be happy to assist you!
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